Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

Standard Shipping

Carrier: DHL or FedEx

Cost: $12.95

Delivery Time: 10-15 business days after shipment

Free Shipping

Carrier: EMS

Cost: Free for orders over $50

Delivery Time: 15-25 business days after shipment

International Shipping

We ship globally! However, please note that we currently cannot ship to certain Asian countries and remote regions. Customers are responsible for any customs fees, taxes, or import duties that may apply in their country.

Returns & Exchanges

At Albionfit Store, we’re committed to your complete satisfaction. Our returns process is designed to be as comfortable and seamless as our premium activewear collections.

Quick Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Initiate Your Return

To start your return or exchange, please email our customer service team at [email protected] within 15 days of receiving your order.

Use the template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Hello Albionfit Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
• Order Number: [Your order number] • Order Date: [Date you placed order] • Items to Return/Exchange: [List items with sizes and colors] • Reason for Return/Exchange: [Fit issue, wrong item, damaged, etc.] • Preferred Resolution: [Refund / Exchange for Size: / Exchange for Item: ]
Please provide instructions for returning my items.

Thank you,
[Your Full Name]

Step 2: Package Your Items

Once we approve your return request:

  • Include the original packing slip or a copy of your order confirmation
  • Ensure all items are in original condition with tags attached
  • Use a secure shipping method with tracking
  • Ship to our returns address: Albionfit Store, 11 Rosewood Lane, Essex, US 05452

Step 3: Refund Processing

Once we receive and inspect your returned items:

  • Refund Timeframe: 5-7 business days
  • Refund Method: Refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

You will receive an email confirmation once your refund is processed.

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is out of stock, we’ll process a refund instead.

Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned or exchanged:

  • Swimwear (both one-piece and two-piece) – unless defective
  • Kids Swims collections
  • Items without original tags or showing signs of wear
  • Personalized or custom items
  • Final sale items (clearly marked in our store)

Note: Defective swimwear items will be replaced with the same item, subject to inspection.

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Please mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees and any import duties are non-refundable

Need Help?

Our customer service team is dedicated to supporting your active lifestyle. Contact us with any questions about shipping, returns, or exchanges:

Email: [email protected]

Response Time: Within 24 hours during business days

We’re committed to ensuring your Albionfit experience is as comfortable and supportive as our activewear collections.